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Privacy Policy

What we collect

  • Name
  • Contact information including email address and phone numbers
  • Demographic information such as post-code, preferences and interests
  • Other information relevant to customer surveys

What we do with the information we gather

  • Sharing contact information with delivery partners
  • Tracking of Orders and Returns
  • We may send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • By registering on the site, you give us your express consent to receive promotional emails about our services and emails announcing changes to, and new features on, the site.

Security

  • We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
  • All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. Lumiere Boutique will not pass any debit/credit card details to third parties.
  • Lumiere Boutique takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, we cannot guarantee the security of any information that is disclosed online.
  • Lumiere Boutique is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
  • The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CANCELLATION POLICY (For Products or Services)

The expected time span for reporting the services ordered to be cancelled and the conditions under which cancellation will be allowed.

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted

Domestic Returns

  • If you would like to change your item for a different size or a refund, please return your unwanted item within 7 days of placing your order. Customers will have to cover the return cost and the product should be returned in its original condition, with the original tag intact.
  • Any product you return must be in the same condition you received it. Returned items must not be used, washed or altered in any way. All items will be reviewed individually upon return.
  • For information on how to return your order, send us an email on [email protected].
  • If we receive a returned item in an unsuitable condition, any make up or deodorant marks on the clothing, the return will become void and the items will be sent back to you.
  • The items you wish to return are your responsibility until we receive them. It’s a good idea to get insurance for the value of the items you are returning, and obtain proof of postage.
  • Returns usually take 10 days to be received and processed. When your return has been processed, a refund will be issued to your original payment method, this could take up to 5 working days. We will keep in touch with you along the way and send you an email once it’s all done.
  • If you have received your order and you are missing one of your items or have received an incorrect item, please contact our customer service team by emailing us on [email protected].
  •  Kindly quote your order number and provide us with the name of the missing/ incorrect item, so that we can look into this for you and get the error amended as quickly as possible.
  • Once your return is received and inspected, we will send you an email to notify that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If your refund is accepted, we will refund the price you paid for your item back to your original payment method within 2 -3 days.

International Returns

  • International Orders can only be returned for a refund. Exchanges must be done as a re-order as shipping must be paid.
  • The original shipping costs and customs duties are non-refundable.
  • All items must be returned in perfect condition in its original packing with the original tag intact. Returned items must not be used, washed or altered in any way. All items will be reviewed individually upon return.
  • If we receive a returned item in an unsuitable condition, any make up or deodorant marks on the clothing, the return/ refund will become void and the items will be sent back to you.
  • Customs or any additional charges for returning the products will not be covered by Lumiere Boutique.
  • Returns usually take 10 – 21 business days to be received and processed. When your return has been processed, a refund will be issued to your original payment method, this could take up to 5 working days. We will keep in touch with you along the way and send you an email once it’s all done.
  • Our return & Refund Policy lasts 14 days from when you receive your dispatch notification. We must stress the 14 day period begins from the date we DISPATCH your order.
  • If you have received your order and you are missing one of your items or have received an incorrect item, please contact our customer service team by emailing us on [email protected].
  • Kindly quote your order number and provide us with the name of the missing/ incorrect item, so that we can look into this for you and get the error amended as quickly as possible.

PLEASE NOTE THAT NO SALE ITEMS CAN BE RETURNED,  EXCHANGED OR REFUNDED. ALL SOLD ITEMS ON SALE ARE FINAL.

Online Shopping

  • We will take all reasonable care to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the website.
  • Customer using the website who are Minor/under the age of 18 shall not register as a user of the website and shall not transact on or use the website.
  • Cardholder must retain a copy of transaction records and Merchant policies and rules. User is responsible for maintaining the confidentiality of his account.
  • You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process, you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered. The fact that you receive an automatic order acknowledgement does not necessarily mean that we will be able to meet your order.
  • Our acceptance of an order takes place when we dispatch the order. We will send you a dispatch confirmation by email. When we dispatch the order the purchase contract will be made even if your payment has been processed prior to dispatch unless we have notified you that we do not accept your order or you have cancelled your order.
  • We reserve the right to refuse an order when we cannot obtain authorization for your payment, Lumiere Boutique or any of our partner services suspect fraud, if there has been a pricing or product description error if you do not meet any other eligibility criteria set in our terms and conditions.
  • Visa or MasterCard debit and credit cards in AED, USD, EURO will be accepted for payment

Shipping Policy

  • We use third-party services such as (DHL/ Fetcher) for our delivery.
  • local, international and GCC countries
  • For Domestic (local) deliveries – 2 business days
  • International and GCC countries – 2 to 6 business days.( Time may vary depends on the area of destination plus the custom processing times in the country of origin and destination).
  • International and GCC countries- AED 100 or free for order above 500

Sales, Discounts & Promotional Codes

  • Promotional codes and discounts unless otherwise stated only one code may be used per person per transaction, any orders stacking discounts may be cancelled without notice. Unless otherwise stated codes expire within 1 month of the first release and/or publication. We reserve the right to cancel and promotional code for any reasons without notice.
  • Any items sold during any sales cannot be returned, exchanged or refunded. All sold Sale items are Final.

Information about us

  • Our site www.lumiereb.com and LBG FASHION LLC is a brand licensed and registered in UAE.
  • Please note your use of the website does not grant you any rights to use our trademarks. In addition to this, the content of this website and the products, designs and associated items, including, but not limited to, text, graphics, photos, video, sounds and arrangements all fall under the banner of Lumiere Boutique. Such items will not be replicated or used without our prior consent.

Law & Jurisdiction

  •  “United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.
  • “We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE’’

Availability

All products are subject to stock availability. We will inform you as soon as possible if all the products in your order are not available and we will cancel your order. If only some of the products in your order are available this will be explained in your acceptance and dispatch email. If you pay by credit or debit card we will not charge you for products which are not available. If you pay using PayPal any payment made for products which are not available will be credited back to your PayPal account.

Ordering Errors

  • You are able to make changes to your order up to the point at which you click the Place Order button at checkout.
  • In the unlikely event where there may be errors in pricing information such as cases when the price of an item is not displayed correctly, we reserve the right to refuse or cancel the order. In such an event, we will contact you about your order and send out a notification of the cancellation.
  • Cancellation of orders will be allowed as soon as you place it or within 24 hours from the time of order.
  • If your order has already been dispatched by the time of cancellation, please return the product to us in accordance with our Returns Policy.

 

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Phone: +971 (0)4 393 9979

WhatsApp: 971 564332505

E-mail: [email protected]

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